Terms of Service

These Terms of Service ("Terms") form a binding agreement between you and REAL Wellness Consulting FZCO-LLC ("R.E.A.L. Wellness", "we", "us", "our"), a company registered in the United Arab Emirates. They govern your use of our website, member area, programs, nutrition plans, educational content, calls and coaching (together, the "Services"). By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Services.

1. Eligibility

You must be at least 18 years old and able to enter into a legally binding contract. By using the Services you confirm that you meet these requirements.

2. Health disclaimer — please read carefully

• We provide wellness, fitness and nutrition education and coaching. We are not a medical provider, and nothing in the Services is medical advice, diagnosis or treatment.
• Consult a doctor or other qualified health professional before starting any exercise or nutrition program, especially if you are pregnant or post-partum, have an injury, a diagnosed chronic condition, take medication, or have a history of disordered eating.
• Stop exercising immediately and seek medical help if you feel pain, dizziness, shortness of breath or any other warning sign.
• Results vary from person to person. We do not guarantee any particular outcome, such as weight loss or performance gains.
• You take part in physical activity voluntarily and at your own risk.
• You agree to tell us honestly about any health issues relevant to your program.

3. Your account

• You must provide accurate information and keep it up to date.
• You are responsible for keeping your password secure and for all activity on your account.
• Accounts are personal. You may not share your login or membership with anyone else.
• Tell us immediately through our contact page if you suspect unauthorised use.

4. Memberships

We offer the memberships described on our pricing page, currently:

• Free — a standard nutrition plan and standard workout program.
• Essential — everything in Free plus the nutrition, workout and wellness content library, workout tips and form checks, and group calls.
• Premium — everything in Essential plus an initial discovery call, an individual workout program and nutrition plan, monthly 1:1 calls and weekly support.

We may improve, change or replace the contents of a membership. If a change materially reduces what you pay for, we will tell you in advance and you may cancel.

5. Subscriptions, billing and renewal

• Paid memberships are billed in advance in UAE dirhams (AED) on a monthly, quarterly or annual basis, as you choose at checkout.
• Subscriptions renew automatically at the end of each billing period at the then-current price, until you cancel.
• Payments are processed by our third-party payment provider. You authorise us and that provider to charge your chosen payment method for each renewal.
• Prices include or exclude VAT as shown at checkout, in line with UAE law.
• We may change prices. We will notify you at least 30 days before a price change takes effect on your renewal, so you can cancel if you do not agree.
• If a payment fails, we may retry it and may suspend paid features until it succeeds.
• If you subscribe through a mobile app store in future, that store's billing and refund terms will also apply.

6. Cancellation and refunds

• You can cancel at any time from your account or by contacting us. Cancellation stops the next renewal; you keep access until the end of the period you already paid for.
• Except where the law requires otherwise, payments are non-refundable and we do not give refunds for partial periods or unused features.
• Premium discovery calls and personalised programs involve work prepared specifically for you, so they are non-refundable once delivered.
• If you believe you were charged in error, contact us within 14 days and we will review it.

7. Calls and coaching sessions

• Group and 1:1 calls are scheduled in advance. Please give at least 24 hours' notice to reschedule a 1:1 call; sessions missed without notice may be counted as used.
• Monthly 1:1 calls and weekly support do not roll over to later months unless we agree otherwise.
• We may record group calls for members who cannot attend live. We will tell you before a call is recorded. We do not record 1:1 calls without your consent.
• Please be respectful to coaches and other members. Do not record, screenshot or share calls or other members' information.

8. Acceptable use

You agree not to:

• copy, resell, share, publish or distribute our programs, plans, videos or other content;
• use the Services for anything unlawful, harmful, abusive or misleading;
• interfere with the security or operation of the Services, or try to access other members' data;
• use automated tools to scrape or download content;
• impersonate anyone or create accounts with false details.

9. Intellectual property

All content in the Services — including programs, nutrition plans, videos, articles, the R.E.A.L. Wellness name, logo and "Rainbow Eating, Active Living" — belongs to us or our licensors and is protected by intellectual property laws. While your membership is active, we give you a personal, non-exclusive, non-transferable licence to use the content for your own, non-commercial wellness purposes.

You keep ownership of anything you upload, such as your profile photo. You allow us to use it only to provide the Services to you.

10. Suspension and termination

You may close your account at any time. We may suspend or close your account if you seriously or repeatedly break these Terms, fail to pay, or if required by law. Where reasonable, we will warn you first. Sections that by their nature should continue (for example sections 2, 9, 11 and 12) survive termination.

11. Limitation of liability

• The Services are provided "as is" and "as available". We do not promise that they will always be uninterrupted or error-free.
• To the fullest extent the law allows, we are not liable for any indirect or consequential loss, or for injury or health problems resulting from following programs against medical advice or without appropriate care.
• Our total liability to you for any claim relating to the Services is limited to the amount you paid us in the 12 months before the claim.
• Nothing in these Terms limits liability that cannot be limited by law, including for death or personal injury caused by our negligence, or for fraud.

12. Indemnity

You agree to compensate us for losses caused by your breach of these Terms or misuse of the Services.

13. Third-party services

The Services may rely on or link to third-party services, such as payment providers, video call tools and Google sign-in. Their own terms apply and we are not responsible for them.

14. Changes to these Terms

We may update these Terms from time to time. We will post the new version here with an updated date and, for significant changes, notify members by email at least 14 days in advance. Continuing to use the Services after the change means you accept the new Terms.

15. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We will try to resolve any dispute informally first — please contact us. If it cannot be resolved, the courts of Dubai will have exclusive jurisdiction, without affecting any mandatory consumer rights you have where you live.

16. General

• If any part of these Terms is found unenforceable, the rest stays in effect.
• If we do not enforce a right straight away, we can still enforce it later.
• You may not transfer your rights under these Terms. We may transfer ours to a successor business.
• These Terms and the Privacy Policy are the entire agreement between you and us about the Services.
• If these Terms are translated, the English version prevails.

17. Contact

REAL Wellness Consulting FZCO-LLC, United Arab Emirates. Questions about these Terms can be sent through our contact page.